Terms and conditions

See below our standard terms and conditions for Hiten Media Ltd.

  1. A contract is formed between you (the ‘Customer’) and Hiten Media (the ‘Company’) upon acceptance of the Quote or Order. An Order may be in written, verbal or electronic form. The Service shall mean any Product or Service that is provided by the Company to the Customer. These conditions do not affect your statutory rights.
  2. Should the Company choose not to enforce any or all of these conditions it should not be interpreted as a waiver of any of the Company’s rights.
  3. By providing the Company with an Order, the Customer accepts these Terms and Conditions.
  4. The Company and Customer will act in accordance with all relevant Health and Safety requirements in order to provide the Service.
  5. Delivery of Services
    • Upon acceptance of the quote, a Brief will be created at the outset of the project, and form the basis of the work to be carried out, Acceptance of the Product will be made at agreed stages, and changes to the Service shall only be permitted to the extent that changes are consistent with the Brief.
    • On location – ‘Crew’ are limited to 10 hour call in ‘one day’. Overtime may be charged at 1.5x for the following 4 hours, and 2x for any additional hours. We expect crew to receive adequate breaks, in line with UK legislation. 
    • We offer 2 rounds of changes for each video. Any change requests beyond this, or outside of the agreed edit time, will be charged at £50 per hour, unless a different rate is agreed between the parties.
    • A master copy of the video will be digitally delivered in Mp4 format unless otherwise agreed.
    • The footage and project will be stored in archive for 3 months following the completion of the Project. Access to footage after this period cannot be guaranteed.
  6. Dates for the production or shoot will be agreed in advance and confirmed with the Customer. Where these dates are cancelled, whether due to a request by you or amendment by you that results in cancellation, the following charges will apply.
    • Within 7 days of the shoot date – £125
    • Within 48 hours of the shoot date – 50% of daily shoot rate
    • Within 24 hours of the shoot date – 100% of daily shoot rate
  7. The Customer must ensure that permission is sought for the inclusion of any copyright material they supply to the Company to enable them to deliver the Service. The Customer must also ensure that permission is sought for the inclusion of any performers or performances, trademarks and locations. The Customer agrees to indemnify the company in the event of any claims being brought against the Company in respect of any material supplied by the Customer.
  8. Upon payment, the Customer will be given exclusive license in perpetuity to the copyright in the product (the agreed master video). The Company retains the right to use this material in its original and edited form for promotional purposes and non-commercial use. Unless otherwise agreed, the Company retains copyright in all other original material, including video rushes, graphics, soundtracks, printed material and any other design or artwork commissioned in relation to the service.
  9. Any music used is licensed for non-commercial, promotional uses only. If the video is being used in advertisements campaigns additional licenses may be required. The customer must inform the company to ensure the appropriate licenses is applied.
  10. Payment is due 30 days after the receipt of the invoice for work.  Late payment terms will be stipulated on the invoice in line with UK legislation.
  11. Any reasonable expenses incurred when undertaking the service will be added to quote unless otherwise agreed beforehand.
  12. No talent related costs are included in the quote, unless otherwise stated.
  13. Whilst every care is taken in the delivery of the Product and work undertaken, the Company accepts no liability for any loss or damage that may arise from the supply of the Service.
  14. These Terms and Conditions and any accompanying letter and/or contract are governed by the laws of the United Kingdom.